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DEBIAN-CVE-2020-1767

MediumCVSS 4.3 / 10
Published Jan 10, 2020·Last modified Jun 15, 2026
Affected Components(0)

No affected components available

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Risk Scores
Base Score
4.3

The vulnerability can be exploited over the network without needing physical access. It is easy for an attacker to exploit this vulnerability. An attacker needs basic access or low-level privileges. No user interaction is needed for the attacker to exploit this vulnerability. The impact is confined to the system where the vulnerability exists. There is a low impact on the integrity of the data.

Threat Intelligence
4.0

Exploitation attempts have been detected. Elevated vigilance and prompt remediation are advised.

EPSS
N/A

Probability that this vulnerability will be exploited in the wild within the next 30 days.

Exploit
Not available

We did not find any exploit available. Neither in GitHub repositories nor in the Exploit-Database.

Related Vulnerabilities
  • CVE-2020-1767
    Upstream
  • EUVD-2020-12593
    Upstream

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Medium severity
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