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CVE-2026-84462
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
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The vulnerability can be exploited over the network without needing physical access. It is easy for an attacker to exploit this vulnerability. An attacker needs high-level or administrative privileges. No user interaction is needed for the attacker to exploit this vulnerability.
Exploitation attempts have been detected. Elevated vigilance and prompt remediation are advised.
The exploit probability is very low. The vulnerability is unlikely to be exploited in the next 30 days.
We did not find any exploit available. Neither in GitHub repositories nor in the Exploit-Database.
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