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CVE-2026-47123
No affected components available
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220.
The vulnerability can be exploited over the network without needing physical access. It is difficult for an attacker to exploit this vulnerability and may require special conditions. An attacker does not need any special privileges or access rights. No user interaction is needed for the attacker to exploit this vulnerability. The vulnerability can affect other systems as well, not just the initial system. There is a low impact on the confidentiality of the information. There is a high impact on the integrity of the data.
Exploitation attempts have been detected. Elevated vigilance and prompt remediation are advised.
The exploit probability is very low. The vulnerability is unlikely to be exploited in the next 30 days.
We did not find any exploit available. Neither in GitHub repositories nor in the Exploit-Database.
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