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CVE-2026-40591
No affected components available
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled customer_id, name, to_email, and phone values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying to_email. Version 1.8.214 fixes the vulnerability.
The vulnerability can be exploited over the network without needing physical access. It is easy for an attacker to exploit this vulnerability. An attacker needs basic access or low-level privileges. No user interaction is needed for the attacker to exploit this vulnerability. The impact is confined to the system where the vulnerability exists. There is a low impact on the confidentiality of the information. There is a high impact on the integrity of the data.
Exploitation attempts have been detected. Elevated vigilance and prompt remediation are advised.
The exploit probability is very low. The vulnerability is unlikely to be exploited in the next 30 days.
We did not find any exploit available. Neither in GitHub repositories nor in the Exploit-Database.
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