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CVE-2026-38444
No affected components available
osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.
The vulnerability can be exploited over the network without needing physical access. It is easy for an attacker to exploit this vulnerability. An attacker does not need any special privileges or access rights. The attacker needs the user to perform some action, like clicking a link. The vulnerability can affect other systems as well, not just the initial system. There is a low impact on the confidentiality of the information. There is a low impact on the integrity of the data.
Exploitation attempts have been detected. Elevated vigilance and prompt remediation are advised.
The exploit probability is very low. The vulnerability is unlikely to be exploited in the next 30 days.
A proof of concept is available for this vulnerability (1 exploit found).
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