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CVE-2024-29184

HighCVSS 8 / 10
Published Mar 22, 2024·Last modified Apr 10, 2026
Affected Components(0)

No affected components available

Description

FreeScout is a self-hosted help desk and shared mailbox. A Stored Cross-Site Scripting (XSS) vulnerability has been identified within the Signature Input Field of the FreeScout Application prior to version 1.8.128. Stored XSS occurs when user input is not properly sanitized and is stored on the server, allowing an attacker to inject malicious scripts that will be executed when other users access the affected page. In this case, the Support Agent User can inject malicious scripts into their signature, which will then be executed when viewed by the Administrator.

The application protects users against XSS attacks by enforcing a CSP policy, the CSP Policy is: script-src 'self' 'nonce-abcd' . The CSP policy only allows the inclusion of JS files that are present on the application server and doesn't allow any inline script or script other than nonce-abcd. The CSP policy was bypassed by uploading a JS file to the server by a POST request to /conversation/upload endpoint. After this, a working XSS payload was crafted by including the uploaded JS file link as the src of the script. This bypassed the CSP policy and XSS attacks became possible.

The impact of this vulnerability is severe as it allows an attacker to compromise the FreeScout Application. By exploiting this vulnerability, the attacker can perform various malicious actions such as forcing the Administrator to execute actions without their knowledge or consent. For instance, the attacker can force the Administrator to add a new administrator controlled by the attacker, thereby giving the attacker full control over the application. Alternatively, the attacker can elevate the privileges of a low-privileged user to Administrator, further compromising the security of the application. Attackers can steal sensitive information such as login credentials, session tokens, personal identifiable information (PII), and financial data. The vulnerability can also lead to defacement of the Application.

Version 1.8.128 contains a patch for this issue.

Risk Scores
Base Score
8.0

The vulnerability can be exploited over the network without needing physical access. It is easy for an attacker to exploit this vulnerability. An attacker needs basic access or low-level privileges. The attacker needs the user to perform some action, like clicking a link. The impact is confined to the system where the vulnerability exists. There is a high impact on the confidentiality of the information. There is a high impact on the integrity of the data. There is a high impact on the availability of the system.

Threat Intelligence
7.3

Exploitation activity has been observed. Apply available patches or mitigations urgently.

EPSS
0.86%

The exploit probability is very low. The vulnerability is unlikely to be exploited in the next 30 days.

Exploit
Not available

We did not find any exploit available. Neither in GitHub repositories nor in the Exploit-Database.

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